Privacy Policy
How Paylentario handles your personal data. Written in plain language.
Who we are
Paylentario is operated by the entity identified in the Aviso Legal, with registered address at Av. de Bruselas, 24, planta 1, 28109 Alcobendas, Madrid, Spain. NIF: G58871669. Contact: info@paylentario.com / +34 915 507 700.
We are the data controller for any personal data collected through this website. We comply with Regulation (EU) 2016/679 (GDPR) and Ley Orgánica 3/2018 (LOPDGDD), Spain's national data protection law.
What data we collect and why
Most of paylentario.com is accessible without providing any personal data. We only collect personal information in the following situations:
Contact form
When you submit our contact form, we collect your name, email address, and the message you send. If you provide a phone number or organisation name, we collect those too. We use this data solely to respond to your enquiry. The legal basis is your consent, given when you tick the privacy checkbox and submit the form.
Cookies and analytics
We use cookies to store your cookie consent preference and, if you accept analytics cookies, to understand how visitors use the site. See our Cookie Policy for full details. The legal basis for strictly necessary cookies is our legitimate interest in operating the website. Analytics cookies are processed on the basis of your consent.
How long we keep your data
Contact form data is kept for as long as necessary to respond to your enquiry and for a period of up to 12 months thereafter, unless you ask us to delete it sooner. Cookie preference data is stored in your browser for up to 365 days. Analytics data, where applicable, is retained in accordance with the analytics provider's retention settings, which we configure to the shortest reasonable period.
Who we share your data with
We do not sell your personal data. We do not share it with third parties for marketing purposes. We may share data with the following categories of service provider, strictly for the purpose of operating this website:
- Web hosting and infrastructure providers located within the European Economic Area
- Analytics service providers, where you have consented to analytics cookies
- Email service providers, used only to receive and respond to contact form submissions
All processors are bound by data processing agreements compliant with GDPR Article 28.
Your rights
Under GDPR and the LOPDGDD, you have the following rights regarding your personal data:
- Access: You can ask us what data we hold about you.
- Rectification: You can ask us to correct inaccurate data.
- Erasure: You can ask us to delete your data where there is no longer a legal basis to hold it.
- Restriction: You can ask us to restrict processing in certain circumstances.
- Portability: You can ask for a copy of data you provided to us in a structured, machine-readable format.
- Objection: You can object to processing based on legitimate interests.
- Withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at info@paylentario.com. We will respond within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish data protection authority, the Agencia Española de Protección de Datos (AEPD), at www.aepd.es.
Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to contact form submissions is restricted to authorised personnel only.
International transfers
We aim to process all personal data within the European Economic Area. Where any transfer outside the EEA is necessary, we ensure it is covered by an appropriate safeguard such as Standard Contractual Clauses approved by the European Commission.
Children's privacy
This website is not directed at children under 14 years of age. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.
Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after any changes constitutes acceptance of the updated policy.
Contact
For any questions about this policy or about how we handle your data: info@paylentario.com or Av. de Bruselas, 24, planta 1, 28109 Alcobendas, Madrid, Spain.